Repair
Our commitment to excellence extends to our repair services. Enjoy complimentary repairs within the first year from the date of shipment of your product, excluding instances of regular wear and tear, water damage, cosmetic damage, or accidental damage.
Prior to your repair visit, our dedicated vvave experts will carefully assess and determine whether the repair work can be conducted on-site or off-site, ensuring a seamless and efficient resolution. Any repair, service, and/or replacement by vvave of any product does not extend or renew the applicable period of warranty, which will thereafter continue to apply only for its remaining period of warranty.
The warranty does not apply if:
- users do not follow vvave’s maintenance and operating instructions;
- mechanical damage or overloading occurs beyond the product’s specifications;
- incorrect voltage or frequency is used other than as stipulated for the product or in its specifications;
- lightning, power surge, ingress of dust, insects, water, or other liquids into the product, any foreign object in the product, fire, flood, accident, negligence, misuse, or improper storage, packaging, handling, or operation of the product;
- ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing, or paintwork of the product.
Replacement (1-to-1 Exchange)
Experience the convenience of our 1-to-1 exchange policy under the following circumstances:
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Identify any manufacturing defects within 7 days from the date of receiving your product, and we'll swiftly arrange for a replacement.
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In cases where the repair is deemed unfeasible during the assessment, we'll facilitate a 1-to-1 exchange, ensuring you receive a flawless product without any hassle
Replacement does not apply if:
- the user merely changes his or her mind about the purchase and there is no defect in the product;
- the user deems that the product did not suit a specific purpose he or she had in mind for it, but such a purpose is beyond the normal purposes for which products of this kind are commonly supplied and had not been communicated to vvave beforehand.