Repair
Our commitment to excellence extends to our repair services. Enjoy complimentary repairs within the first year from the date of shipment of your product, excluding instances of regular wear and tear, water damage, cosmetic damage, or accidental damage.
Prior to your repair visit, our dedicated vvave experts will carefully assess and determine whether the repair work can be conducted on-site or off-site, ensuring a seamless and efficient resolution.
Replacement (1-to-1 Exchange)
Experience the convenience of our 1-to-1 exchange policy under the following circumstances:
-
Identify any manufacturing defects within 7 days from the date of receiving your product, and we'll swiftly arrange for a replacement.
-
In cases where the repair is deemed unfeasible during the assessment, we'll facilitate a 1-to-1 exchange, ensuring you receive a flawless product without any hassle